Services

Three practices, one standard: technology that earns its keep.

Implementation, delivery leadership and transformation — scoped against named business outcomes and delivered by consultants who understand freight from the inside.

CargoWise Implementation

Go live on CargoWise on time, on budget — and on your terms.

End-to-end CargoWise implementation, migration and optimization delivered by certified consultants who have run freight operations themselves.

Built for: Freight forwarders, NVOCCs, customs brokers and 3PLs implementing or re-implementing CargoWise across the GCC.

Explore CargoWise

Includes

Operational discovery and workflow mapping across all branches
CargoWise module configuration: Forwarding, Customs, Warehouse, Accounting
Legacy data cleansing, mapping and migration
eAdaptor, customs and carrier integrations (Dubai Trade, FASAH, ZATCA)
Registry, rate and tariff structure design

40% faster job-file completion after go-live

90%+ user adoption within 90 days

Project & Program Management

Delivery leadership that keeps complex programs on the rails.

Experienced program directors and PMOs who take single-point accountability for scope, timeline, budget and vendor performance.

Built for: CIOs, transformation leaders and managing directors running platform implementations, migrations or multi-country rollouts.

Explore Project & Program

Includes

Program and portfolio governance design
Full-time or fractional program directors
PMO setup, tooling and cadence
Vendor and systems-integrator management
Budget control, forecasting and benefits tracking

25% average reduction in program duration

100% of steering decisions documented and tracked

Business Transformation

Turn a software project into an operating-model upgrade.

Process optimization, organizational design and change management that make new technology stick — and pay for itself.

Built for: Operations directors and executive teams who want measurable efficiency gains, not just a new system.

Explore Transformation

Includes

Current-state process mapping and pain-point diagnostics
Target operating model and organizational design
Standard operating procedures, bilingual (English / Arabic)
KPI frameworks, dashboards and management operating rhythm
Change impact assessment and stakeholder engagement

60% reduction in manual re-keying and rework

30% improvement in DSO through billing automation

The problem

Most logistics technology programs don't fail at go-live. They fail quietly, afterwards.

If any of these sound familiar, the issue isn't your team or your software — it's how the program was designed. Every one of them is preventable.

Implementations that stall or fail

Industry studies put large IT project failure rates above 60%. In freight, a stalled implementation means months of double data entry while the business runs two systems at once.

Systems your team quietly avoids

The platform went live, but operators still quote from spreadsheets and track shipments over WhatsApp. You paid for automation and got an expensive filing cabinet.

Processes that don't match the system

Workflows configured from a generic template force your team into workarounds. Every workaround is manual effort, delayed invoicing and data you can't trust.

No single owner of delivery

The vendor manages their scope, IT manages the servers, operations manages the day job — and nobody owns the outcome. Timelines slip one week at a time.

Change resistance across branches

Head office signs off; the branches push back. Without structured change management, every location develops its own version of 'how we do it here'.

Budgets that quietly double

Change requests, extended consultants, re-training, parallel running — cost creep hides in a dozen line items. Overruns are a planning failure, not a fact of life.

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Who we serve

Specialists, not generalists

We work exclusively with logistics and supply chain organizations. That focus is why our consultants can challenge a workflow in the first workshop, not the fifth.

Freight forwarders & NVOCCs
3PL & contract logistics providers
Customs brokers
Transportation companies
Supply chain organizations
Family-owned logistics groups scaling regionally

How we deliver

One methodology, run the same way on every engagement.

Four phases, each with defined entry criteria, deliverables and a decision gate — so you always know where the program stands and what happens next.

Phase 01: Diagnose

We start on your operations floor, not in a workshop room. Every engagement opens with a structured diagnostic of how work actually flows through your business.

Phase 02: Design

We design the target state before touching configuration: processes, operating model and system blueprint aligned to measurable business outcomes.

Phase 03: Deliver

Disciplined execution with a single plan, honest reporting and scenario-based testing against live shipment data — so go-live is a milestone, not a gamble.

Phase 04: Embed

Go-live is the halfway point. We stay on the floor through hypercare, coaching users and tuning the system until the benefits case is realized.

Outcomes

We measure engagements the way you measure your business.

Representative results across recent CargoWise implementation, program recovery and transformation engagements in the GCC.

90%+
user adoption within 90 days of go-liveDriven by role-based training and floor-level support through hypercare.: 40%
faster job-file completionThrough workflow redesign, templates and automation inside CargoWise.: 60%
less manual re-keying and reworkBy integrating customs, carrier and finance data flows end to end.: 25%
shorter program timelinesWith a single delivery owner and a disciplined weekly steering rhythm.: 30%
improvement in days sales outstandingVia automated billing, e-invoicing and real-time receivables visibility.: 100%
of engagements delivered with a named outcomeEvery engagement is scoped against a measurable business result before it starts.

Figures reflect measured outcomes on representative client engagements; individual results vary with scope, data readiness and organizational commitment.

Questions

Answers before you ask

The questions operations directors and CIOs raise most often in a first conversation.

What does a CargoWise implementation typically cost and how long does it take?

Timelines depend on modules, branch count and data readiness, but a single-country forwarding implementation typically runs 4–7 months, while multi-country programs run 9–15 months. We scope every engagement with a fixed methodology and transparent commercial model after a short diagnostic, so you see the full cost picture — including internal effort — before committing.

We're already live on CargoWise but adoption is poor. Can you help?

Yes — adoption recovery is one of our most common engagements. We run a structured diagnostic to find the configuration gaps and workflow mismatches forcing your team into spreadsheets, then fix the system, rebuild SOPs and coach users on the floor. Most clients see usage climb above 85% within one to two quarters without re-implementing.

Do you only work with CargoWise?

CargoWise is our deepest specialization, but our project management and business transformation practices are platform-agnostic. We regularly lead vendor selections, TMS and WMS programs, and digital transformation initiatives across the logistics technology landscape.

Do you work in both English and Arabic?

Yes. Our consulting team is bilingual, and we deliver training, SOPs and change communications in English and Arabic. For rollouts in Saudi Arabia in particular, Arabic-language enablement is a major driver of branch-level adoption.

Can you take over a struggling implementation from another partner?

Yes. We begin with a two-to-three-week recovery assessment covering plan, configuration, data and stakeholder health, then present a re-baselined plan with honest trade-offs. Roughly a third of our engagements begin as recoveries of stalled programs.

What does the free consultation involve?

A 45-minute working session with a senior consultant — not a salesperson. We'll discuss your current systems, operational pain points and objectives, and you'll leave with an honest view of your options and indicative effort, whether or not you engage us.

Three practices, one standard: technology that earns its keep.

Go live on CargoWise on time, on budget — and on your terms.

Includes

Delivery leadership that keeps complex programs on the rails.

Includes

Turn a software project into an operating-model upgrade.

Includes

Most logistics technology programs don't fail at go-live. They fail quietly, afterwards.

Implementations that stall or fail

Systems your team quietly avoids

Processes that don't match the system

No single owner of delivery

Change resistance across branches

Budgets that quietly double

Specialists, not generalists

One methodology, run the same way on every engagement.

Phase 01: Diagnose

Phase 02: Design

Phase 03: Deliver

Phase 04: Embed

We measure engagements the way you measure your business.

Answers before you ask

Not sure which service fits? Start with the assessment.